Return + Exchange

RETURNS

We hope that you enjoyed your shopping experience at BEENIEBUDS&CO LTD.

If you wish to return an item(s), we ask that you get in touch with us via our CONTACT page and we will assist you in the returns process. Before doing so, please ensure that all the criteria is met prior to returning your item(s) to us by checking the points below.

Please return item(s) to:

beeniebuds&co Ltd 
PO Box 75387
London 
NW26 9NH

Please note that we are not responsible for return postage costs if the item is simply unwanted. If an item fails to be delivered due to incorrect address provided at point of sale or returned to us after a failed delivery attempt and further failure to collect the order from your local postal depot, you will be responsible for return postage costs back to your address. If a refund is preferred instead of re-delivery, initial postage costs will be non-refundable in this case. Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment if all above criteria is met.

EXCHANGES

Our exchanges are treated as a new order. If you wish to exchange an item, you will need to return the item(s) you wish to exchange to us (please read terms above) and proceed with a new purchase online. You will be credited for your returned item(s) via your original method of payment once these item(s) arrive back to us.

CANCELLATION

In addition to our returns policy the seven day cooling - off period applies. Under the Distance Selling Regulations you have 7 working days (beginning the day after receipt) to cancel. Your statutory rights are not affected by our returns policy.